1. General Service Terms
We strive to provide accurate product information, stable order processing, and reliable customer service for all users. All services and transactions on this website are governed by local e-commerce regulations and platform rules. We reserve the right to update our service rules without prior notice to ensure service standardization.
2. Order Service
We process and verify all orders promptly after payment confirmation. In cases of abnormal orders, duplicate payments, inventory errors, or system discrepancies, we reserve the right to cancel or adjust orders and issue corresponding refunds to protect customer interests.
3. Customer Support Service
Our customer service team provides professional support for order inquiries, product consultation, after-sales issues, and technical assistance. We aim to respond to valid customer messages within 24 working hours.
4. Platform & System Disclaimer
We ensure normal operation of the store system. However, we are not liable for temporary service interruption caused by network failure, system maintenance, third-party payment exceptions, force majeure, or other uncontrollable factors.
5. User Responsibilities
Users shall provide true and accurate shipping and contact information when placing orders. We are not responsible for delivery failures or delays caused by incorrect customer information, unauthorized address changes, or missed pickup.
6. Service Update & Revision
We reserve the right to revise and update this Service Policy at any time. Updated terms will take effect immediately after being published on the official website. Continued use of our services indicates acceptance of the latest policy.